Eurofins
Eurofins Scientific is a global laboratory testing and analytical services company that provides testing, inspection, and certification services for industries including food, pharmaceuticals, environmental, consumer products, and clinical diagnostics. It operates a network of laboratories that generate revenue through fee-for-service testing, contract research, and quality assurance programs for corporate, government, and healthcare clients. The company supports regulatory compliance, product safety, and R&D by delivering specialized analytical data and related scientific services.
- Electronic Health Records
- Clinical Trial & Research Software
- Energy & Utilities Operations Software
- Revenue
- $7.2B
- Employees
- 61,000
- Founded
- 1987
- Headquarters
- Luxembourg, Luxembourg
What 104 Arbolus experts think of Eurofins
NPS scores range from 1 to 10, with most experts providing 7-10 and a positive tilt among high spenders and longer-term users. Renewal intent is positive or 'Yes' for about 60%, but a notable portion is 'Not Sure' or declining, linked to slow reporting and communication lapses. Stickiness is strong among users with over one year of implementation, especially in regulated industries, but customers in offboarding or pilot stages signal dissatisfaction mainly due to speed and regional service breadth. Key expert themes: reliable technical capabilities and compliance, but speed of service and report delivery are recurring pain points, causing churn risk.Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed Eurofins
- C-Suite 58% (60)
- Director 23% (24)
- Manager 18% (19)
Employer names and spend open in the full report, along with the other 101 customers.
Everything 104 customers told us about Eurofins.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 104 scored reviews- Promoters 41
- Passives 44
- Detractors 19
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 21 across 3 companies.
Praised
- Process Automation and Remote Testing
- Sustainability Certifications Expansion
- AI-Powered Predictive Insights
- End-to-End Support and Ownership
Criticised
- Reporting and Communication Delays
- Cost and Volume Pricing
- Limited Scope in Specialized Audits
- Cost Pressures vs. Market
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 24 answers
- 60% 15 answers
- 80% 10 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 8.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Eurofins customers
Report
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