ERM
ERM (Environmental Resources Management) is a global sustainability consultancy that helps corporations, financial institutions, and governments manage environmental, health, safety, risk, and social impacts across their operations and investments. The firm provides advisory, technical, and digital services spanning climate and decarbonization strategy, ESG and sustainability reporting, impact assessment, and regulatory compliance. ERM generates revenue through consulting engagements, long-term programs, and project-based services across sectors such as energy, mining, manufacturing, and technology.
- IT Consulting & Implementation
- EHS & Sustainability Software
- Revenue
- $1.5B
- Employees
- 8,000
- Founded
- 1971
- Headquarters
- Londonderry County Borough, United Kingdom
What 45 Arbolus experts think of ERM
NPS scores are generally high, with multiple experts giving scores of 8, 9, or 10, especially among high spenders and users with longer tenures. Renewal intent is strong among influencers and major enterprise users, while users in offboarding or not sure stages express more neutral sentiment. Stickiness is higher in organizations using ERM for over a year and relying on key process and reporting workflows. Key expert themes include strong efficiency gains, process consistency, integrated compliance, but also desire for enhanced automation and integrations.Overall Customer Sentiment: Positive
Who reviewed ERM
- C-Suite 60% (27)
- Director 29% (13)
- Manager 11% (5)
Employer names and spend open in the full report, along with the other 42 customers.
Everything 45 customers told us about ERM.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
15 Net Promoter Score, from 45 scored reviews- Promoters 16
- Passives 20
- Detractors 9
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 15 across 1 companies.
Praised
- Process Organization and Visibility
- Alignment with Strategic KPIs
- Risk and Compliance Management
- Advanced Reporting and Insight
Criticised
- Flexibility in Complex Requirements
- Manual Work and Integration Gaps
- Need for Deeper Automation
- Workflow Complexity Limits
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 50% 14 answers
- 33% 6 answers
- 100% 3 answers
- 8.2/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Report
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