EQUANS

equans.com · Courbevoie, France

EQUANS is a global multi-technical services provider that designs, installs, and maintains energy, digital, and mechanical/electrical solutions for public and private sector clients across industries such as buildings, transport, utilities, and industrial facilities. The company focuses on improving energy efficiency, supporting decarbonization, and operating critical infrastructure through long-term service contracts and project-based work. It generates revenue from engineering, installation, and ongoing operation and maintenance services for complex technical systems.

  • IT Consulting & Implementation
  • Managed IT & Cloud Services
Revenue
$19.0B
Employees
95,000
Founded
2021
Headquarters
Courbevoie, France

What 6 Arbolus experts think of EQUANS

NPS scores are highly positive, with 50% of responses at or above 9 and no scores below 7. Renewal intent is strong among high spend Influencers; Users and low spend Influencers are either positive or undecided. 87.5% of implementations are in place for more than one year, indicating high stickiness and customer satisfaction. Thematically, long-term use and substantial investment correlate to stronger endorsement and renewal commitment.Overall Customer Sentiment: Positive

Who reviewed EQUANS

Total customers 6 4 current · 2 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Director 33% (2)
  • Manager 17% (1)
Not specified C-Suite NPS 7
Revenue Partner C-Suite NPS 9 Undecided
Operations Leader Director NPS 8

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Sentiment

50 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 0

Cumulative NPS by month

+0 over 4 months
  • Oct 8
  • Dec 9
  • Jun 8
  • Jul 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 2 answers
  • Director 100% 1 answer
  • 8/10 Average score from customers who will renew
  • 9.5/10 Average score from undecided customers

For people who use EQUANS

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