PharmaCord

pharmacord.com · Louisville, United States of America

PharmaCord is a patient services and hub solutions provider that works with pharmaceutical manufacturers to support patient access, reimbursement, and adherence for specialty medications. It offers technology-enabled case management, benefits investigation, copay and affordability program administration, and related support services on an outsourced basis. The company generates revenue through service contracts with drug manufacturers and life sciences companies.

  • IT Consulting & Implementation
Revenue
$150.0M
Employees
600
Founded
2017
Headquarters
Louisville, United States of America

What 6 Arbolus experts think of PharmaCord

NPS scores are concentrated at the high end, with four experts rating 9, one at 8, and one at 6. Renewal intent is strongly positive, with three clients indicating 'Yes' and two 'Not Sure', the latter being among higher spenders. Stickiness is high: four of six clients are post–one year in implementation, one is in pilot, one under a year. Key themes are high satisfaction with value delivery, strategic partnership, and successful long-term deployments.Positive

Who reviewed PharmaCord

Total customers 6 6 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 67% (4)
  • Director 33% (2)
Operations Leader Director NPS 8 Will renew
Revenue Leader C-Suite NPS 9
Operations Leader C-Suite NPS 6 Undecided

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Sentiment

50 Net Promoter Score, from 6 scored reviews
  • Promoters 4
  • Passives 1
  • Detractors 1

Cumulative NPS by month

+0 over 4 months
  • Jun 8
  • Jan 8
  • May 9
  • Jul 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 60%
  • Will renew 3
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • Director 100% 2 answers
  • 8.7/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers

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