Patheon
Patheon, part of Thermo Fisher Scientific, is a contract development and manufacturing organization (CDMO) that provides end‑to‑end pharmaceutical services including drug substance development, formulation, clinical trial manufacturing, and commercial-scale production for biopharma companies. It generates revenue through fee-based development, manufacturing, and related outsourcing services across small-molecule and biologic therapies.
- Revenue
- $2.5B
- Employees
- 9,000
- Founded
- 1974
- Headquarters
- Durham, United States of America
What 17 Arbolus experts think of Patheon
NPS scores skew positively, with 70% of scores at 8 or above, and a concentration of 10/10 scores among high-spend pharma and biotech influencers. Renewal intent is strong: 7 of 8 responses with renewal data state 'Yes'; only two indicate 'No' or offboarding. Stickiness is high, with the majority being in MoreThan1Year implementation stage. Negative sentiment correlates with offboarding or low NPS, seen in a minority of responses.Overall Customer Sentiment: Positive
Who reviewed Patheon
- C-Suite 69% (12)
- Director 25% (4)
- Manager 6% (1)
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Sentiment
23 Net Promoter Score, from 17 scored reviews- Promoters 7
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Mar 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 23 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 57% 7 answers
- 100% 3 answers
- 0% 1 answer
- 9.1/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 2.5/10 Average score from customers not renewing
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