Anaplan
Anaplan is a cloud-based business planning and performance management software company that provides a connected planning platform for finance, sales, supply chain, workforce, and other operational teams. Its SaaS platform enables enterprises to model scenarios, forecast, and align plans across departments using a single data model. Anaplan generates revenue through subscription licenses and related professional services for large and mid-market organizations globally.
- Financial Planning & Analysis
- Business Intelligence & Dashboards
- Enterprise ERP
- Revenue
- $850.0M
- Employees
- 2,500
- Founded
- 2006
- Headquarters
- San Francisco, United States of America
What 123 Arbolus experts think of Anaplan
NPS distribution leans positive: about 60% of scores are above 8, but notable mid-range (6-7) and some detractors are present. Renewal intent is split, with high spenders more committed while several mid/low spenders indicate non-renewal or remain uncertain. Implementation stickiness is robust in most long-tenure accounts, but recent or pilot stages see lower satisfaction and more churn concerns. Key expert feedback highlights strong modeling and planning capabilities, offset by complexity, cost, and integration challenges.Overall Customer Sentiment: Positive
Who reviewed Anaplan
- C-Suite 76% (93)
- Director 18% (22)
- Manager 7% (9)
Employer names and spend open in the full report, along with the other 120 customers.
Everything 123 customers told us about Anaplan.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 122 scored reviews- Promoters 45
- Passives 57
- Detractors 20
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 12 reviews, accumulated up to each month. Category median 20 across 12 companies.
Praised
- Connected Planning and Flexibility
- Supports Complex Enterprise Environments
- Agility for Financial Planning
- AI-Augmented Planning
Criticised
- Limited FTE Savings
- Complex Modeling and Training Needs
- High Cost for Large Organizations
- Competing AI-driven Platforms
What customers say
Renewal intent
Plan to renew 48%Plan to renew, by seniority
- 49% 77 answers
- 44% 16 answers
- 50% 4 answers
- 8.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 5.6/10 Average score from customers not renewing
Top alternatives
Most weighed by Anaplan customers
Report
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