Danske Bank
Danske Bank is a Nordic universal bank that provides retail, corporate, and institutional banking services including deposits, lending, payments, wealth management, and capital markets solutions to individuals, businesses, and public sector clients. It generates revenue primarily from net interest income on loans and deposits, fees from payment and investment services, and trading and capital markets activities. The bank operates across Denmark, Finland, Norway, Sweden, and other international markets with a focus on digital banking and advisory services.
- Revenue
- $8.5B
- Employees
- 22,000
- Founded
- 1871
- Headquarters
- Copenhagen, Denmark
What 5 Arbolus experts think of Danske Bank
NPS scores are concentrated at 8–9, with one outlier at 7. Renewal intent is positive where reported, with all high spenders and multi-year customers expressing intent to renew. Stickiness by implementation stage shows 60% of respondents with more than one year of use, corresponding to persistent adoption. Sentiment themes are consistently positive across both spend levels and roles, as reflected in high NPS and renewal intent distributions.Overall Customer Sentiment: Positive
Who reviewed Danske Bank
- C-Suite 100% (5)
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Sentiment
60 Net Promoter Score, from 5 scored reviews- Promoters 3
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Sep 9
- May 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 60 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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