DTCC
The Depository Trust & Clearing Corporation (DTCC) is a financial market infrastructure provider that offers post-trade clearing, settlement, asset servicing, data, and reporting services for equities, fixed income, derivatives, and other securities. It serves broker-dealers, banks, asset managers, and other financial institutions globally, generating revenue through transaction processing fees, membership fees, and data and technology services. DTCC operates systemically important utilities such as the Depository Trust Company (DTC), National Securities Clearing Corporation (NSCC), and Fixed Income Clearing Corporation (FICC).
- Revenue
- $2.5B
- Employees
- 9,500
- Founded
- 1999
- Headquarters
- New York City, United States of America
What 8 Arbolus experts think of DTCC
NPS distribution is weighted positively with 75% of experts giving NPS scores of 7 or above, and 50% rating 8 or higher. Renewal intent is mixed: 37.5% commit to renewal, 25% are unsure, and the rest are unreported. Customers who spend $1M+ have both high NPS and strong renewal intent. 87.5% of users report implementation exceeding one year, indicating strong stickiness among core adopters. The majority sentiment among high spenders and influencer roles is positive, while lower spenders/other roles display less certainty.Overall Customer Sentiment: Positive
Who reviewed DTCC
- C-Suite 88% (7)
- Manager 12% (1)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 4
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Jun 8
- Nov 8
- Dec 8
- Feb 7
- May 8
- Jun 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 75% 4 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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