dtcpay

dtcpay.com · Singapore, Singapore

dtcpay is a Singapore-based fintech company that provides a digital payments platform enabling businesses and consumers to pay and get paid using both fiat currencies and cryptocurrencies. Its services include payment gateways, point-of-sale solutions, and cross-border settlement infrastructure that convert and settle digital assets into local currencies for merchants and partners. dtcpay generates revenue through transaction fees, merchant services, and enterprise payment solutions for e-commerce, retail, and financial institutions.

  • Payment Processing
  • Cross-Border Payments & FX
  • Embedded Finance & Banking-as-a-Service
Revenue
$6.0M
Employees
70
Founded
2019
Headquarters
Singapore, Singapore

What 6 Arbolus experts think of dtcpay

NPS scores skew positive with 80% of respondents giving a rating of 8, and remaining scores at 5, indicating generally favorable perceptions. Renewal intent is explicit and positive among the majority, with high spenders and influencer roles especially likely to renew. Most users are in the less than 1 year or pilot stage, with one more than 1 year, pointing to recent but strong engagement. Experts consistently highlight dtcpay's platform unification, reliable processing, and regulatory strength as key drivers of positive sentiment. Pricing and geographic coverage are areas of constructive feedback.Overall Customer Sentiment: Positive

Who reviewed dtcpay

Total customers 6 6 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 50% (3)
  • Director 33% (2)
  • Manager 17% (1)
Engineering Leader Director NPS 8
Finance Manager C-Suite NPS 8 Will renew
Revenue Leader Director NPS 8 Will renew

Employer names and spend open in the full report, along with the other 3 customers.

Everything 6 customers told us about dtcpay.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-16 Net Promoter Score, from 6 scored reviews
  • Promoters 0
  • Passives 5
  • Detractors 1

Praised

  • Add Niche Digital Assets
  • Streamline Global Onboarding
  • Expand Regional Banking Coverage
  • Responsive Support Team

Criticised

  • Pricing Sensitivity for Large Volume
  • Restricted Asset Coverage
  • Limited Global Account Availability
  • Regulatory Uncertainty

What customers say

Responsive Support Team
“I find the dtcpay support team to be very reachable and quick to respond when operational issues or questions arise.”
Reliable Large-Scale Payments
“I rely on dtcpay to process large third-party payments in both stablecoins and fiat, which many competitors can't handle on a single platform.”
Unified Payment Platform
“I value dtcpay for bringing fiat and digital asset payment methods together in a single dashboard, making workflows more unified and efficient.”

Renewal intent

Plan to renew 100%
  • Will renew 4
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 100% 1 answer
  • 8/10 Average score from customers who will renew

Top alternatives

Most weighed by dtcpay customers

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