Ecebs
Ecebs is a smartcard and secure payments technology company that develops software and platforms for transport ticketing, EMV, and other secure card-based applications, serving transit operators, banks, and government and commercial clients. It generates revenue through licensing its software, selling related hardware modules, and providing implementation and support services.
- Payment Processing
- IT Consulting & Implementation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2000
- Headquarters
- East Kilbride, United Kingdom
What 20 Arbolus experts think of Ecebs
NPS scores are distributed from 5 to 10, with 42% of submissions at 5, indicating neutrality or mild dissatisfaction. Strong positive sentiment (NPS 8–10) represents 36% of the pool, while definitive detractors are present but in the minority. Renewal intent is mostly unreported or split: one high spender signals renewal, but others express uncertainty or a negative stance. Stickiness is mixed, dominated by Pilot or Less Than 1 Year stages (50%+), and only a minority report engagement beyond one year. Key themes include early adoption, ongoing evaluation, and a cautious but interested customer base.Overall Customer Sentiment: Neutral
Who reviewed Ecebs
- C-Suite 85% (17)
- Director 10% (2)
- Manager 5% (1)
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Sentiment
-25 Net Promoter Score, from 20 scored reviews- Promoters 4
- Passives 7
- Detractors 9
Cumulative NPS by month
-1 over 6 months- Feb 8
- Mar 8
- Apr 8
- Jun 8
- Jul 7
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 6 answers
- 7.5/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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