Empower.Com
Empower is a U.S.-based retirement services and wealth management provider that administers employer-sponsored retirement plans and individual retirement accounts, and offers advisory, investment, and financial planning services to individuals and institutions. The company generates revenue through recordkeeping and administration fees, asset-based fees on managed accounts and investment products, and related advisory and distribution services.
- Revenue
- $7.5B
- Employees
- 15,000
- Founded
- 1891
- Headquarters
- Greenwood Village, United States of America
What 13 Arbolus experts think of Empower.Com
NPS scores are spread: 33% report 9-10 (Promoters), 50% report 7-8, and 17% are 3-6. Renewal intent is positive among Influencers (67% Yes, 17% Not Sure, 17% No). Stickiness is strong, with 92% reporting usage for more than 1 year. Major themes: long-term deployment, moderate satisfaction, and strong adoption with pockets of pricing concern.Overall Customer Sentiment: Positive
Who reviewed Empower.Com
- C-Suite 69% (9)
- Director 23% (3)
- Manager 8% (1)
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Sentiment
0 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 5
- Detractors 4
Cumulative NPS by month
-1 over 6 months- Feb 8
- Mar 8
- Apr 8
- Jun 8
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 50% 4 answers
- 67% 3 answers
- 6.8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Empower.Com customers
More in Consulting & Professional Services and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Empower.Com
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