EQUIAN
Equian was a healthcare payment integrity and cost containment company that provided data analytics and technology-enabled services to health plans, government payers, and other risk-bearing entities to identify and recover improper medical and workers’ compensation payments; it was acquired and integrated into Optum, a subsidiary of UnitedHealth Group, to enhance Optum’s payment integrity solutions. The business generated revenue through contingency-based recoveries and subscription or service fees for its analytics and audit services.
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $300.0M
- Employees
- 1,500
- Founded
- 1987
- Headquarters
- Indianapolis, United States of America
What 33 Arbolus experts think of EQUIAN
NPS scores cluster between 7 and 10, with several experts rating 8 or above, indicating broad satisfaction. Renewal intent is highly positive among customers with longer adoption and higher spend, while detractors typically cite uncertainty or disengagement as primary drivers. Most respondents have progressed to long-term use (>1 year), with only a small subset in pilot or offboarding. Key themes are high stickiness, positive outcomes for high-value clients, and sporadic churn among low-spend or early-phase users.Overall Customer Sentiment: Positive
Who reviewed EQUIAN
- C-Suite 79% (26)
- Director 18% (6)
- Manager 3% (1)
Employer names and spend open once the report publishes.
Tell us when the EQUIAN report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
0 Net Promoter Score, from 33 scored reviews- Promoters 7
- Passives 19
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 47% 17 answers
- 0% 3 answers
- 7.9/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by EQUIAN customers
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use EQUIAN
Do you use EQUIAN at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 33 customers of EQUIAN have already contributed
Takes a few minutes. Your identity stays anonymous.