EQUINITI GROUP LIMITED

equiniti.com · Lancing, United Kingdom

Financial administration and business process

Revenue
$1.2B
Employees
6,500
Founded
2007
Headquarters
Lancing, United Kingdom

What 12 Arbolus experts think of EQUINITI GROUP LIMITED

NPS scores are strong, with all respondents rating Equiniti at 7 or above. High renewal intent is observed among spenders in the $100K–$500K bracket, with both stating intent to renew. All experts report adoption of more than one year, supporting platform stickiness. Key themes include high satisfaction among financial and compliance-focused clients and no reported competitor switching.Overall Customer Sentiment: Positive

Who reviewed EQUINITI GROUP LIMITED

Total customers 12 12 current · 0 former
Reviews growth +11 in six months
Seniority of respondents
  • C-Suite 36% (4)
  • Director 45% (5)
  • Manager 18% (2)
Product Leader Manager NPS 9
Founder Director NPS 5 Undecided
Executive C-Suite NPS 8 Undecided

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Sentiment

8 Net Promoter Score, from 12 scored reviews
  • Promoters 3
  • Passives 7
  • Detractors 2

Cumulative NPS by month

-1 over 4 months
  • Mar 9
  • Jul 8
  • Aug 7
  • Sep 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 8 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 67%
  • Will renew 4
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 50% 2 answers
  • Manager 100% 1 answer
  • 7.5/10 Average score from customers who will renew
  • 6.5/10 Average score from undecided customers

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