Experian
Experian is a global information services company that provides credit reporting, data analytics, and decisioning tools to businesses and consumers, with its UK operations focused on credit bureau services, identity and fraud solutions, and marketing data. It generates revenue by selling data, software, and analytics to financial institutions, telecoms, retailers, and other enterprises, as well as offering consumer credit monitoring and identity protection subscriptions. The company also supports lending, risk management, and regulatory compliance through its platforms and consulting services.
- Fraud Detection & Prevention
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $6.5B
- Employees
- 22,000
- Founded
- 1980
- Headquarters
- Nottingham, United Kingdom
What 67 Arbolus experts think of Experian
NPS distribution is skewed positive, with the majority of scores in the 8–10 range, notably among high-spend banking and healthcare experts. 85% of respondents confirmed intent to renew, with non-renewal primarily due to cost or lack of fit, not dissatisfaction. Most are in mature implementation stages, citing robust data, regulatory fit, and reliable integration as positive, while cost and complexity are top concerns for larger contracts. The most-cited themes are data coverage breadth, compliance, automation benefits, and user support quality.Overall Customer Sentiment: Positive
Who reviewed Experian
- C-Suite 69% (46)
- Director 27% (18)
- Manager 4% (3)
Employer names and spend open in the full report, along with the other 64 customers.
Everything 67 customers told us about Experian.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 67 scored reviews- Promoters 26
- Passives 31
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 9 reviews, accumulated up to each month. Category median 20 across 9 companies.
Praised
- AI and Automation Expansion
- Employment Data Innovation
- Extending Dark Web Monitoring
- Positive Market Reputation
Criticised
- Workflow and Data Focus
- Complexity and Scale
- Cost Concerns
- Competitive Cost Pressure
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 64% 39 answers
- 65% 17 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by Experian customersReport
For people who use Experian
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