Experian

experian.co.uk · Nottingham, United Kingdom

Experian is a global information services company that provides credit reporting, data analytics, and decisioning tools to businesses and consumers, with its UK operations focused on credit bureau services, identity and fraud solutions, and marketing data. It generates revenue by selling data, software, and analytics to financial institutions, telecoms, retailers, and other enterprises, as well as offering consumer credit monitoring and identity protection subscriptions. The company also supports lending, risk management, and regulatory compliance through its platforms and consulting services.

  • Fraud Detection & Prevention
  • Business Intelligence & Dashboards
  • Data Integration & ETL
Revenue
$6.5B
Employees
22,000
Founded
1980
Headquarters
Nottingham, United Kingdom

What 67 Arbolus experts think of Experian

NPS distribution is skewed positive, with the majority of scores in the 8–10 range, notably among high-spend banking and healthcare experts. 85% of respondents confirmed intent to renew, with non-renewal primarily due to cost or lack of fit, not dissatisfaction. Most are in mature implementation stages, citing robust data, regulatory fit, and reliable integration as positive, while cost and complexity are top concerns for larger contracts. The most-cited themes are data coverage breadth, compliance, automation benefits, and user support quality.Overall Customer Sentiment: Positive

Who reviewed Experian

Total customers 67 59 current · 8 former
Reviews growth +24 in six months
Seniority of respondents
  • C-Suite 69% (46)
  • Director 27% (18)
  • Manager 4% (3)
Not specified C-Suite NPS 9
Product Leader C-Suite NPS 9
Finance Executive C-Suite NPS 7

Employer names and spend open in the full report, along with the other 64 customers.

Everything 67 customers told us about Experian.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

23 Net Promoter Score, from 67 scored reviews
  • Promoters 26
  • Passives 31
  • Detractors 10

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 9 reviews, accumulated up to each month. Category median 20 across 9 companies.

Praised

  • AI and Automation Expansion
  • Employment Data Innovation
  • Extending Dark Web Monitoring
  • Positive Market Reputation

Criticised

  • Workflow and Data Focus
  • Complexity and Scale
  • Cost Concerns
  • Competitive Cost Pressure

What customers say

Positive Market Reputation
“Experian stands out for its strong functionality and broad market coverage, making it a trusted choice for enterprise-scale solutions.”
Flexible Integration and Automation
“Experian's adaptability and automation have streamlined our workflows, increasing efficiency and reducing manual workload.”
Comprehensive Data and Regulatory Fit
“I rely on Experian for its broad data coverage and regulatory reliability, which are essential for our risk and compliance functions.”

Renewal intent

Plan to renew 65%
  • Will renew 37
  • Undecided 17
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 64% 39 answers
  • Director 65% 17 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 7.4/10 Average score from undecided customers
  • 4.7/10 Average score from customers not renewing

Top alternatives

Most weighed by Experian customers

Report

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