FICO
FICO (Fair Isaac Corporation) provides analytics, decision management software, and credit scoring solutions that help financial institutions, businesses, and governments make automated, data-driven decisions about risk, lending, fraud, and customer engagement. The company is best known for the FICO Score used in consumer credit risk assessment, and it generates revenue through software licenses, SaaS subscriptions, scoring services, and professional services. Its products are used globally across banking, insurance, telecommunications, retail, and other industries to improve credit decisions, collections, marketing, and compliance.
- Fraud Detection & Prevention
- Business Intelligence & Dashboards
- MLOps & ML Platforms
- Revenue
- $1.5B
- Employees
- 4,300
- Founded
- 1956
- Headquarters
- Bozeman, United States of America
What 23 Arbolus experts think of FICO
NPS scores trend strongly positive, with most experts rating FICO between 8–10. Renewal intent is high among high and mid spenders, with most indicating continued commitment. Stickiness is very strong: the majority have been using FICO for over a year and cite deep process integration. Qualitative feedback reinforces the platform’s maturity, analytic strength, explainability, and regulatory suitability, while highlighting cost and effort for smaller organizations. Overall Customer Sentiment: Positive
Who reviewed FICO
- C-Suite 52% (12)
- Director 35% (8)
- Manager 13% (3)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about FICO.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 23 scored reviews- Promoters 6
- Passives 15
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 23 across 7 companies.
Praised
- Consistency for Regulated Environments
- Scalable Automation and Decisioning
- Mature Credit Risk Analytics
- AI-enabled Enhancements
Criticised
- Cost and Implementation Burden
- Not Ideal for Smaller or Simpler Credit Needs
- Limited Flexibility for Quick Workflow Changes
- Workflow Adaptability Gaps
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 63% 8 answers
- 43% 7 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5.7/10 Average score from customers not renewing
Top alternatives
Most weighed by FICO customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
For people who use FICO
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