Equifax

equifax.com · Atlanta, United States of America

Equifax is a global data, analytics, and technology company that provides consumer and commercial credit reporting, identity verification, fraud prevention, and data-driven decisioning solutions to financial institutions, businesses, and governments. It aggregates and analyzes financial and alternative data to power credit risk assessment, marketing, employment verification, and other compliance workflows, generating revenue through subscription services, data access fees, and software-based decisioning tools. The company also offers consumer credit monitoring and identity protection products sold directly to individuals and through partners.

Fraud Detection & Prevention
Data Privacy & Protection
IT Consulting & Implementation

Listed in

Revenue: $5.6B
Employees: 14,000
Founded: 1899
Headquarters: Atlanta, United States of America

What 72 Arbolus experts think of Equifax

NPS is skewed positive, with ~30% Promoters (NPS 9-10), ~55% Passives (NPS 7-8), and a minority (~15%) as Detractors (NPS ≤6). Renewal intent patterns show the majority likely or intending to renew among high spenders, with 'Not Sure' and 'No' responses linked to cost concerns or integration pain points. Most experts use Equifax for over a year, supporting strong stickiness, but some are piloting or in offboarding. Key feedback themes are the unmatched data, cost inflation, usability gaps, and regulatory dependence. Compliance and data coverage drive renewals; price, integration, and slow innovation drive departures.Overall Customer Sentiment: Positive