TransUnion
TransUnion is a global information and insights company that provides consumer credit reporting, risk and fraud analytics, marketing data, and decisioning solutions to businesses and consumers. It serves financial institutions, lenders, insurers, landlords, enterprises, and individual consumers who access their credit reports and monitoring services. The company generates revenue through subscription and transaction-based fees for data, analytics, and software solutions, as well as consumer credit monitoring and identity protection services.
- Fraud Detection & Prevention
- Business Intelligence & Dashboards
- Cybersecurity Services
- Revenue
- $3.9B
- Employees
- 13,000
- Founded
- 1968
- Headquarters
- Chicago Loop, United States of America
What 65 Arbolus experts think of TransUnion
NPS responses skew positive, with over 75% scoring between 7 and 10, reflecting general satisfaction with data quality, integration, and fraud controls. Renewal intent is more mixed: while a strong segment of high spenders indicate intent to renew, a notable portion remain unsure, especially among pilot-stage or lower spend organizations. Most customers report mature adoption, with the bulk in full deployment rather than pilot. Expert feedback highlights reliability, regulatory-grade data, and robust analytics as primary strengths, while concerns persist around real-time data, alternative data integration, and complexity of implementation. Overall Customer Sentiment: Positive
Who reviewed TransUnion
- C-Suite 66% (43)
- Director 23% (15)
- Manager 11% (7)
Employer names and spend open in the full report, along with the other 62 customers.
Everything 65 customers told us about TransUnion.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
38 Net Promoter Score, from 65 scored reviews- Promoters 29
- Passives 32
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 23 across 4 companies.
Praised
- Trusted Data Coverage
- Regulatory-Grade Compliance
- Integrated Risk and Fraud Tools
- Strengthen Governance and Explainability
Criticised
- Competitive Pressure from Bureaus and AI Startups
- Vendor Consolidation and Pricing
- Innovation Lag
- Real-Time Data and Integration Challenges
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 54% 28 answers
- 57% 7 answers
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.9/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by TransUnion customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
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