Travelers
Travelers is a large U.S.-based insurance company that provides a broad range of property and casualty insurance products for individuals, businesses, and organizations. It generates revenue primarily through underwriting insurance policies and investment income on its insurance float. The company distributes its products through independent agents, brokers, and direct channels across the United States and internationally.
- Revenue
- $41.0B
- Employees
- 30,000
- Founded
- 1853
- Headquarters
- New York City, United States of America
What 8 Arbolus experts think of Travelers
NPS scores are unanimously high, with 80% of responses scoring 10 and the remaining 20% at 8 or 9. All but one respondent indicate platform use for more than one year, suggesting significant stickiness. Renewal intent was only recorded in one instance and was positive. Key themes inferred are high satisfaction and loyalty based on long-term usage and strong NPS. Overall Customer Sentiment: Positive
Who reviewed Travelers
- C-Suite 75% (6)
- Manager 25% (2)
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Sentiment
75 Net Promoter Score, from 8 scored reviews- Promoters 6
- Passives 2
- Detractors 0
Cumulative NPS by month
+0 over 5 months- Mar 9
- Apr 9
- May 9
- Sep 9
- Oct 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 75 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 9.5/10 Average score from customers who will renew
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