TruBridge
TruBridge, a division of CPSI, provides revenue cycle management, business office outsourcing, and related financial and IT services to community hospitals, clinics, and other healthcare providers, helping them manage billing, collections, and back-office operations. The company generates revenue through recurring service contracts, outsourced business office engagements, and software and support fees tied to CPSI’s healthcare IT platforms.
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $350.0M
- Employees
- 2,500
- Founded
- 2013
- Headquarters
- Mobile, United States of America
What 10 Arbolus experts think of TruBridge
The NPS distribution shows a range from 1 to 8, with the majority clustering between 4 and 7. Renewal intent highlights a divided customer base: 37% intent to renew, 25% not renewing, and 38% undecided. Stickiness data reveals that 33% are in the offboarding or pilot stages, 44% in long-term usage (+1 year), and others in early or transitioning stages. Key themes include varied satisfaction, a mix of uncertain and negative renewal intent, and most sentiment scores centered in the moderate range.Overall Customer Sentiment: Neutral
Who reviewed TruBridge
- C-Suite 80% (8)
- Director 20% (2)
Employer names and spend open once the report publishes.
Tell us when the TruBridge report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
-50 Net Promoter Score, from 10 scored reviews- Promoters 0
- Passives 5
- Detractors 5
Cumulative NPS by month
+2 over 6 months- Oct 4
- Feb 5
- Mar 5
- Apr 6
- May 6
- Oct 6
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 12 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 43% 7 answers
- 0% 1 answer
- 6.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
Most weighed by TruBridge customers
More in Consulting & Professional Services and ERP Software
Other companies in both categories with a customer report.
For people who use TruBridge
Do you use TruBridge at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 10 customers of TruBridge have already contributed
Takes a few minutes. Your identity stays anonymous.