Cerner Corporation
Cerner Corporation, now part of Oracle, provides healthcare information technology solutions including electronic health records, population health management, revenue cycle, and analytics software for hospitals, health systems, and physician practices, generating revenue through software licensing, subscriptions, support, and related services. The company also offers managed services, consulting, and data-driven tools to improve clinical, financial, and operational performance for healthcare providers and payers.
- Electronic Health Records
- Revenue Cycle Management
- Patient Engagement & Telehealth
- Revenue
- $5.8B
- Employees
- 28,000
- Founded
- 1979
- Headquarters
- Kansas City, United States of America
What 61 Arbolus experts think of Cerner Corporation
NPS distribution highlights a wide range: low scores (1-3) are counterbalanced by several top ratings (9-10), yielding a weighted average in the mid-range. Renewal intent is notably uncertain, with many responses indicating 'Not Sure' or 'No', especially among high spenders and offboarding clients. Stickiness/implementation stage reveals the majority of customers have used the platform for over one year, though offboarding and pilot projects are also present. The key themes include platform maturation and adaptation challenges.Overall Customer Sentiment: Neutral
Who reviewed Cerner Corporation
- C-Suite 76% (46)
- Director 16% (10)
- Manager 9% (5)
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Sentiment
-9 Net Promoter Score, from 61 scored reviews- Promoters 13
- Passives 29
- Detractors 19
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 22 across 6 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 23%Plan to renew, by seniority
- 20% 30 answers
- 43% 7 answers
- 0% 3 answers
- 7.9/10 Average score from customers who will renew
- 6.6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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