CIM (Peak Platform)
CIM is a proptech company that provides a building analytics and operations optimization platform that connects to existing building management systems to surface faults, inefficiencies, and performance issues. Its SaaS platform is used by commercial property owners, operators, and facility managers to reduce energy consumption, cut maintenance costs, and improve asset performance. CIM generates revenue through subscription fees and related services for its Peak building analytics platform.
- Asset Performance Management
- Energy & Utilities Operations Software
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2013
- Headquarters
- Sydney, Australia
What 5 Arbolus experts think of CIM (Peak Platform)
NPS scores in the sample range from 6 to 9, with a median in the high end of neutral/low positive. 60% of respondents indicated an intent to renew, while 20% were unsure, and 20% will not renew. Stickiness is strong among those with more than one year of implementation, all of whom report intent to renew and high NPS. Pilot or new users show lower sentiment and uncertainty. Key sentiment themes include a strong correlation between time on platform and satisfaction, and hesitancy among new adopters regarding achieving expected value.Overall Customer Sentiment: Positive
Who reviewed CIM (Peak Platform)
- C-Suite 100% (5)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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