Cívica
Civica is a UK-based provider of software and technology-enabled services for the public sector, including local and central government, healthcare, education, and public safety organizations. The company develops and implements enterprise applications for functions such as revenues and benefits, housing, education management, libraries, and health and care, and generates revenue through software licensing, subscriptions, and related professional and managed services. It primarily serves public bodies in the UK, Australia, New Zealand, North America, and other international markets.
- Industry-Specific ERP
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $650.0M
- Employees
- 6,500
- Founded
- 2001
- Headquarters
- Londonderry County Borough, United Kingdom
What 5 Arbolus experts think of Cívica
NPS scores range from 5 to 8, with a majority of responses at 7, signifying average to slightly positive sentiment. 40% of customers report being unsure about renewal intent, while 20% are affirmative about renewing. Most customers have completed more than one year of implementation, associating with moderate stickiness. Key sentiment themes include satisfaction with functionality and service, but some hesitancy on renewal, consistent with neutral NPS scores.Overall Customer Sentiment: Neutral
Who reviewed Cívica
- C-Suite 100% (5)
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Sentiment
-40 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 3
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
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