Ciwit B.V. dba Castor EDC
Castor EDC (Ciwit B.V.) provides cloud-based electronic data capture and clinical data management software used by hospitals, research institutions, and life sciences companies to design studies, collect and manage clinical trial data, and support regulatory-compliant research workflows. The platform offers tools for eCRFs, ePRO/eCOA, data integration, and study management, sold on a subscription and services basis.
- Clinical Trial & Research Software
- Revenue
- $25.0M
- Employees
- 200
- Founded
- 2012
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 7 Arbolus experts think of Ciwit B.V. dba Castor EDC
NPS scores are consistently above average, with 67% of respondents rating 8 or higher and two high spenders scoring 9. Renewal intent is mostly positive; 60% indicate intent to renew, while one customer is in offboarding and another is uncertain. Stickiness is high among those with multi-year implementations, though offboarding is linked to moderate NPS (5). The key quantitative theme is that investment and renewal are closely tied to sentiment and length of adoption.Overall Customer Sentiment: Positive
Who reviewed Ciwit B.V. dba Castor EDC
- C-Suite 43% (3)
- Director 29% (2)
- Manager 29% (2)
Employer names and spend open once the report publishes.
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Cumulative NPS by month
+2 over 5 months- May 6
- Jun 7
- Jul 7
- Jan 7
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 100% 2 answers
- 0% 2 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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