Clinical Research IO
Clinical Research IO (CRIO) provides cloud-based eSource, CTMS, and remote monitoring software for clinical research sites and sponsors, enabling fully digital study conduct, source data capture, and regulatory documentation. The platform is used by research sites, sponsors, and CROs to streamline workflows, improve data quality, and support decentralized and hybrid clinical trials. CRIO generates revenue through subscription licensing and related services for its SaaS platform.
- Clinical Trial & Research Software
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2016
- Headquarters
- Boston, United States of America
What 10 Arbolus experts think of Clinical Research IO
NPS scores are overwhelmingly positive, with three respondents giving a perfect 10, and 44% of total responses at 8 or above. Renewal intent is high, particularly among the largest spenders and long-term users, confirming platform stickiness. Most customers are post-pilot, with a majority operational for over a year, correlating with higher NPS and renewal likelihood. One Influencer reports uncertainty but remains in the mid-to-high spend bracket. The main themes are platform reliability, operational integration, and continued renewal among top-tier customers.Overall Customer Sentiment: Positive
Who reviewed Clinical Research IO
- C-Suite 60% (6)
- Director 20% (2)
- Manager 20% (2)
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Sentiment
10 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 5 months- Dec 7
- Mar 7
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 24 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 100% 3 answers
- 0% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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