CLINCAPTURE
ClinCapture provides cloud-based electronic data capture (EDC) and eClinical software for life sciences organizations to manage clinical trial data, offering tools for study design, data collection, and regulatory-compliant reporting on a subscription basis. Its platform serves pharmaceutical, biotechnology, and medical device companies as well as contract research organizations conducting clinical research. Revenue is generated through SaaS licenses, implementation, and related support services.
- Clinical Trial & Research Software
- Revenue
- $9.0M
- Employees
- 55
- Founded
- 2010
- Headquarters
- San Mateo, United States of America
What 14 Arbolus experts think of CLINCAPTURE
NPS scores for ClinCapture range from 4 to 10, with most falling between 6 and 8. Renewal intent is mixed: several high spenders and established users indicate intent to renew or are undecided, while a few influential users with high budgets choose not to renew. The customer pool includes a broad mix of long-term adopters (over one year) and several at pilot or early evaluation stage. Key positive themes include cost-effectiveness, flexibility, and compliance; chief concerns center on technical complexity and considerable programming effort for custom setups. Some users express confusion about configuration and training burden. Overall Customer Sentiment: Neutral to Moderately Positive
Who reviewed CLINCAPTURE
- C-Suite 50% (7)
- Director 36% (5)
- Manager 14% (2)
Employer names and spend open in the full report, along with the other 11 customers.
Everything 14 customers told us about CLINCAPTURE.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-21 Net Promoter Score, from 14 scored reviews- Promoters 2
- Passives 7
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 8 across 2 companies.
Praised
- Configurability and Reusability
- Cost-Effectiveness
- Rapid Implementation
- Improved Onboarding and Training
Criticised
- Lack of AI Features
- Complexity Barriers
- Switching on Cost and Automation
- Technical Learning Curve
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 33% 3 answers
- 33% 3 answers
- 50% 2 answers
- 7.3/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by CLINCAPTURE customers
Report
More in Data & Analytics and ERP Software
Other companies in both categories with a customer report.
For people who use CLINCAPTURE
Do you use CLINCAPTURE at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 14 customers of CLINCAPTURE have already contributed
Takes a few minutes. Your identity stays anonymous.