NEC Software Solutions
NEC Software Solutions (formerly Northgate Public Services) is a UK-based provider of software and technology services for public sector and regulated industries, including local and central government, healthcare, policing, housing, and utilities. The company develops and implements mission-critical applications such as case management, revenues and benefits, public safety, and citizen services platforms, generating revenue through software licensing, SaaS subscriptions, and implementation and support services. It operates as part of NEC Corporation, serving clients primarily in the UK and internationally.
- IT Consulting & Implementation
- Enterprise ERP
- Revenue
- $650.0M
- Employees
- 3,500
- Founded
- 1969
- Headquarters
- Hemel Hempstead, United Kingdom
What 30 Arbolus experts think of NEC Software Solutions
NPS scores range from 2 to 10, with a median of 7–8 and multiple experts rating above 8, indicating mostly satisfied but not highly enthusiastic customers. Renewal intent is high among large spenders and influencers, but uncertainty persists among some mid-spenders and users. Stickiness is high due to complexity and cost of migrating away. Key themes in expert feedback include robust product standard, positive support experiences, but challenges with flexibility, user experience, and total cost.Overall Customer Sentiment: Positive
Who reviewed NEC Software Solutions
- C-Suite 57% (17)
- Director 29% (9)
- Manager 14% (4)
Employer names and spend open in the full report, along with the other 27 customers.
Everything 30 customers told us about NEC Software Solutions.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-17 Net Promoter Score, from 29 scored reviews- Promoters 6
- Passives 12
- Detractors 11
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median -3 across 6 companies.
Praised
- Comprehensive Feature Set
- Effective Support and Issue Resolution
- Strong Product Standards
- Leverage Product Development
Criticised
- Effort Associated with Switching
- Business Decision to Switch
- Cost of Ownership and Viability
- Challenging User Experience and Maintenance
What customers say
Renewal intent
Plan to renew 68%Plan to renew, by seniority
- 64% 11 answers
- 100% 6 answers
- 0% 1 answer
- 0% 1 answer
- 7.6/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by NEC Software Solutions customers
Report
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