Certinia
Certinia, formerly known as FinancialForce, provides cloud-based professional services automation, enterprise resource planning, and customer-centric financial management applications built natively on the Salesforce platform, helping services and subscription-based businesses manage projects, resources, billing, and accounting in a unified system. The company sells its software on a subscription basis to mid-market and enterprise organizations across industries that run Salesforce as their CRM backbone.
- Mid-Market & SMB ERP
- Enterprise ERP
- Project & Work Management
- Revenue
- $220.0M
- Employees
- 1,000
- Founded
- 2009
- Headquarters
- San Francisco, United States of America
What 17 Arbolus experts think of Certinia
NPS shows generally positive sentiment, with most scores falling in the 7–10 range, and very high spenders reporting scores of 9 or 10. Renewal intent is strong, with a significant majority indicating willingness to renew and only isolated concerns among high spenders. Stickiness remains high, as most respondents have used the platform for over a year and report integration into critical workflows. Expert feedback emphasizes reliability, Salesforce-native integration, and expanding adoption as key strengths, while onboarding complexity and change management represent minor friction points.Overall Customer Sentiment: Positive
Who reviewed Certinia
- C-Suite 76% (13)
- Director 18% (3)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 14 customers.
Everything 17 customers told us about Certinia.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 17 scored reviews- Promoters 7
- Passives 6
- Detractors 4
Cumulative NPS by month
-1 over 6 months- Feb 8
- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 22 across 3 companies.
Praised
- Reliability and Workflow Consistency
- Unified System of Record
- Scalability as Needs Grow
- Leverage AI for Workflow Automation
Criticised
- Dependence on Workflow Fit
- Additional System to Manage
- Non-intuitive Onboarding
- AI Disruption
What customers say
Renewal intent
Plan to renew 77%Plan to renew, by seniority
- 67% 9 answers
- 100% 3 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by Certinia customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Certinia
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