Change Healthcare (Acquired by Optum)
Change Healthcare is a healthcare technology company that provides software, data analytics, network solutions, and technology-enabled services to payers, providers, and pharmacies to improve clinical, financial, and patient engagement outcomes. Its platform supports claims processing, payment accuracy, revenue cycle management, and interoperability across the U.S. healthcare system. The company generates revenue through subscription software, transaction fees on its network, and technology and outsourcing services for healthcare organizations.
- Revenue Cycle Management
- Electronic Health Records
- IT Consulting & Implementation
- Revenue
- $3.8B
- Employees
- 15,000
- Founded
- 2007
- Headquarters
- Nashville, United States of America
What 44 Arbolus experts think of Change Healthcare (Acquired by Optum)
NPS distribution is centered in the 7–10 range, indicating moderate to strong satisfaction among most customers, with isolated low NPS (1) related to systemic risk and support issues. Renewal intent is generally positive among high spenders and mature implementations, though offboarding/No signals exist due to security, vendor lock-in, and post-acquisition support. Most are in 'MoreThan1Year' usage stages, citing improvements in claims workflows and automation. Key feedback themes include automation, reliability, payer reach, and concerns about complexity, risk concentration, and support post-acquisition.Overall Customer Sentiment: Neutral to Positive
Who reviewed Change Healthcare (Acquired by Optum)
- C-Suite 77% (34)
- Director 16% (7)
- Manager 7% (3)
Employer names and spend open in the full report, along with the other 41 customers.
Everything 44 customers told us about Change Healthcare (Acquired by Optum).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 44 scored reviews- Promoters 10
- Passives 24
- Detractors 10
Cumulative NPS by month
+0 over 6 months- Feb 7
- Mar 7
- Jun 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 26 across 6 companies.
Praised
- Distributed Infrastructure
- Next-Gen Integration and APIs
- AI-Driven Workflow Automation
- Customer Service and Flexibility
Criticised
- EHR Competition
- AI-Native Disruption
- Post-Acquisition Risk and Outages
- Centralization and Risk Concentration
What customers say
Renewal intent
Plan to renew 58%Plan to renew, by seniority
- 57% 21 answers
- 50% 2 answers
- 100% 1 answer
- 7.9/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
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