Cotiviti
Cotiviti is a healthcare analytics and payment accuracy company that provides data-driven solutions to health plans, government payers, and retailers to identify improper claims, reduce waste, and improve payment integrity. It offers software and services that analyze medical and pharmacy claims, risk adjustment data, and member information to recover overpayments and optimize clinical and financial performance. Cotiviti generates revenue through subscription-based software, analytics platforms, and contingency- and fee-based services tied to identified savings and recoveries.
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $1.2B
- Employees
- 7,000
- Founded
- 1979
- Headquarters
- South Jordan, United States of America
What 54 Arbolus experts think of Cotiviti
NPS scores are predominantly high, with over 70% reporting scores of 8 or above. Renewal intent is generally positive with more than 60% of high- and mid-spend customers confirming ongoing contracts and growth plans. Stickiness is notable, as the majority of implementations exceed one year, supporting strong customer retention. Key feedback themes highlight robust analytics, reliable payment integrity, and growing expectations for AI-driven innovation, though cost and integration challenges are flagged as areas for improvement.Overall Customer Sentiment: Positive
Who reviewed Cotiviti
- C-Suite 81% (44)
- Director 15% (8)
- Manager 4% (2)
Employer names and spend open in the full report, along with the other 51 customers.
Everything 54 customers told us about Cotiviti.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
23 Net Promoter Score, from 52 scored reviews- Promoters 15
- Passives 34
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 26 across 5 companies.
Praised
- AI Enhancement for Fraud Detection
- Expanding Pre- and Post-Payment Use Cases
- Integrating with Clinical Data Engines
- Strong Analytics and Audit Capabilities
Criticised
- Decreasing Spend Due to Unclear Renewal Value
- Switching If Platform Fails to Innovate
- Competitive Pressure from AI Vendors
- Switching Barriers Due to Platform Gaps
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 72% 32 answers
- 13% 8 answers
- 0% 1 answer
- 0% 1 answer
- 8.2/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Cotiviti customers
Report
More in Data & Analytics and Consulting & Professional Services
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