Arbolus Intelligence

Cover Genius

covergenius.com · New York City, United States of America

Cover Genius is an insurtech company that builds and distributes embedded insurance and protection products for global e-commerce, travel, retail, fintech, and logistics platforms. It provides an API-driven platform that enables partners to design, price, and sell regulated insurance and warranty products in multiple countries and languages, with claims handling and policy administration managed by Cover Genius. The company earns revenue through insurance premiums and profit-sharing arrangements with its distribution partners.

  • Payment Orchestration & Acceptance
  • Insurance Software
  • API Management & Integration
Listed in
Revenue
$90.0M
Employees
450
Founded
2014
Headquarters
New York City, United States of America

What 5 Arbolus experts think of Cover Genius

The NPS for Cover Genius remains high, with scores of 9-10 reflecting strong satisfaction levels. Many clients express intent to renew, emphasizing their satisfaction with the provided solutions. The services are described as having robust stickiness with implementations lasting over a year. Key expert feedback underlines the exceptional support and product reliability offered by Cover Genius. Overall Customer Sentiment: Positive

Who reviewed Cover Genius

Total customers 5 5 current · 0 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 40% (2)
Product Leader Director NPS 9 Will renew Submitted Feb 2026
Strategy Leader Director NPS 9 Will renew Submitted Feb 2026
Product Leader C-Suite NPS 10 Will renew Submitted Feb 2026

Employer names and spend open in the full report, along with the other 2 customers.

Everything 5 customers told us about Cover Genius.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

80 Net Promoter Score, from 5 scored reviews
  • Promoters 4
  • Passives 1
  • Detractors 0

Praised

  • Innovation in Service Levels
  • Feature Expansion
  • Market Expansion
  • Customer Service Excellence

Criticised

  • Regulatory Challenges
  • Service Parity Risks
  • Competitive Pressures
  • Account Management Turnover

What customers say

Customer Service Excellence
“Cover Genius has consistently provided exemplary customer service, addressing each of our requests swiftly and effectively.”
Technical Reliability and Innovation
“With ongoing innovation and technical reliability, Cover Genius stands out as a partner we can depend on.”
Strong API Infrastructure
“Their technologically advanced APIs offer seamless integration, reflecting their forward-thinking approach.”

Renewal intent

Plan to renew 80%
  • Will renew 4
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 100% 2 answers
  • 9.3/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

Report

Customer Report - Aug 2026 Aug 2026 5 + 0

Other companies in both categories with a customer report.

See all 3,014 Data & Analytics companies →

For people who use Cover Genius

Do you use Cover Genius at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 5 customers of Cover Genius have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.