Crypto.com
Crypto.com is a global cryptocurrency exchange and financial services platform that enables individuals and businesses to buy, sell, trade, and earn interest on digital assets. The company offers a mobile app, trading platform, crypto-backed Visa cards, and related payment and DeFi products, generating revenue primarily from trading fees, card interchange, lending, and other transaction-based services. It serves retail and institutional customers worldwide seeking access to cryptocurrencies and blockchain-based financial products.
- Payment Processing
- Embedded Finance & Banking-as-a-Service
- Fraud Detection & Prevention
- Revenue
- $1.2B
- Employees
- 5,000
- Founded
- 2016
- Headquarters
- Singapore, Singapore
What 9 Arbolus experts think of Crypto.com
NPS scores are distributed broadly, with Promoters (NPS 9–10) making up a majority and a single Detractor (NPS 3) indicating some dissatisfaction. Renewal intent is generally positive, but there are cases of uncertainty and churn risk—particularly where support and communication are weak. Stickiness is high among users with more than one year of engagement, with main feedback themes emphasizing usability and investment opportunities but also highlighting frustration with customer service and hidden fees.Overall Customer Sentiment: Neutral
Who reviewed Crypto.com
- C-Suite 75% (7)
- Director 25% (2)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about Crypto.com.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 5
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Oct 9
- Dec 9
- Mar 9
- Apr 9
- May 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 44 across 1 companies.
Praised
- Trustworthiness Among Risky Competitors
- Highly Usable for Beginners and Advanced Users
- Lead in Investment Features
- Improve Fee and Communication Transparency
Criticised
- Stronger Competitor Education Offerings
- Hidden Charges Reduce Trust
- AI Customer Service Frustration
- Hidden and Unclear Fees
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 60% 5 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Report
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