CREDGENICS
Credgenics is a fintech platform that provides digital debt collection and resolution software to banks, non-banking financial companies, and digital lenders. Its SaaS platform digitizes and automates the end-to-end collections workflow, including case allocation, communication, legal workflows, and analytics, helping lenders reduce NPAs and improve recovery rates. Credgenics generates revenue through subscription fees and usage-based pricing for its software and related services.
- Lending & Credit Software
- Business Intelligence & Dashboards
- Workflow Automation
- Revenue
- $22.0M
- Employees
- 550
- Founded
- 2018
- Headquarters
- Noida, India
What 28 Arbolus experts think of CREDGENICS
NPS scores are strongly positive, with 88% of respondents rating 7 or above, and a mode at 9. Renewal intent is high among Influencers and high spenders, with only a minority expressing uncertainty. Stickiness is evidenced by 63% reporting >1 year of deployment. Key themes include perceived efficiency, mature support, and technology scalability. Overall Customer Sentiment: Positive
Who reviewed CREDGENICS
- C-Suite 79% (22)
- Director 18% (5)
- Manager 4% (1)
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Sentiment
35 Net Promoter Score, from 28 scored reviews- Promoters 13
- Passives 12
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 30 across 5 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 78%Plan to renew, by seniority
- 71% 14 answers
- 100% 4 answers
- 8.4/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
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