Waystar
Waystar provides cloud-based revenue cycle management and payment software for healthcare providers, helping hospitals, physician groups, and other care organizations automate claims processing, patient billing, and reimbursement workflows to improve collections and financial performance.
- Revenue Cycle Management
- Payment Processing
- Healthcare Software
- Revenue
- $750.0M
- Employees
- 2,200
- Founded
- 2017
- Headquarters
- Louisville, United States of America
What 61 Arbolus experts think of Waystar
The NPS distribution is weighted toward positive, with 60% providing scores of 8 or higher, particularly among high spenders and long-term users. Strong renewal intent is prevalent; over 85% of responses where renewal was stated indicate 'Yes' or similar positivity. Stickiness is very high among organizations live for more than one year, correlating with large-scale deployments and workflow integration. The primary expert feedback themes are efficiency, automation, strong support, and scalability, offset by price sensitivity and AI limitations. Some pilot and 'offboarding' customers reflect isolated dissatisfaction tied to cost or missing AI features.Overall Customer Sentiment: Positive
Who reviewed Waystar
- C-Suite 77% (47)
- Director 16% (10)
- Manager 7% (4)
Employer names and spend open in the full report, along with the other 58 customers.
Everything 61 customers told us about Waystar.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 61 scored reviews- Promoters 22
- Passives 27
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 20 across 4 companies.
Praised
- Efficiency and Claim Visibility
- Strong Mid-Cycle RCM Platform
- Broad Module Coverage
- Cross-Setting Adoption
Criticised
- Switching for Integration and Automation
- Competition from AI-Driven Platforms
- Price Sensitivity
- AI and Touchless Automation Limitations
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 72% 29 answers
- 67% 6 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Waystar customers
Report
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