FinThrive
FinThrive is a healthcare revenue management technology company that provides software and services to hospitals, health systems, and physician groups to optimize revenue cycle performance and financial operations. Its platform spans eligibility and benefits verification, pricing, denials management, and analytics to improve reimbursement accuracy and reduce administrative costs. The company generates revenue through subscription software, transaction-based fees, and related professional services.
- Revenue Cycle Management
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $450.0M
- Employees
- 2,000
- Founded
- 1989
- Headquarters
- Alpharetta, United States of America
What 20 Arbolus experts think of FinThrive
NPS ratings for FinThrive cover a broad spectrum, with 8 out of 17 responses giving scores of 8 or higher (Promoters), while several low scores drive up detractors. High spenders report very positive sentiment and clear renewal intent, especially among Influencers at large health systems. However, a minority of experts—mainly from smaller organizations or in offboarding—report low satisfaction and intent to switch. Stickiness is strong with the majority at >1 year implementation, and most negative sentiment is tied to specific workflow or support issues. Overall expert feedback highlights workflow efficiency, reporting, and healthcare-specific focus as strengths, with main drawbacks being configuration complexity and areas for reporting/integration improvements.Overall Customer Sentiment: Positive
Who reviewed FinThrive
- C-Suite 75% (15)
- Director 15% (3)
- Manager 10% (2)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about FinThrive.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
5 Net Promoter Score, from 20 scored reviews- Promoters 7
- Passives 7
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Mar 7
- Apr 7
- Jun 6
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 15 across 3 companies.
Praised
- Address Pricing Sensitivity
- Expand Automation and AI Features
- Enhance Integration and Analytics
- Workflow Optimization and Visibility
Criticised
- Integration Limitations Relative to Competitors
- Pricing and Support Vulnerabilities
- Competitive Automation Advances
- Workflow Complexity Requires Additional Configuration
What customers say
Renewal intent
Plan to renew 36%Plan to renew, by seniority
- 50% 8 answers
- 0% 2 answers
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by FinThrive customers
Report
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