First Due
First Due provides cloud-based software for fire and emergency medical services agencies, offering a unified platform for pre-incident planning, incident response, records management, scheduling, inspections, and community risk reduction. Its tools integrate data from multiple sources to give first responders and administrators real-time information on properties, hazards, personnel, and apparatus. The company sells its SaaS platform to municipal fire departments, EMS providers, and related public safety organizations on a subscription basis.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2016
- Headquarters
- Irvington, United States of America
What 19 Arbolus experts think of First Due
NPS distribution is highly favorable, with 70% of scores at 8 or above and several perfect 10s. Renewal intent is present for all high spenders and nearly all influencers, with the exception of very low NPS outliers. The majority of customers are in the MoreThan1Year implementation stage, showing strong stickiness. Themes include high satisfaction with product utility and value, with negative sentiment limited to isolated cases. Overall Customer Sentiment: Positive
Who reviewed First Due
- C-Suite 74% (14)
- Director 5% (1)
- Manager 21% (4)
Employer names and spend open once the report publishes.
Tell us when the First Due report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
52 Net Promoter Score, from 19 scored reviews- Promoters 12
- Passives 5
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 26 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 85%Plan to renew, by seniority
- 100% 9 answers
- 100% 1 answer
- 33% 3 answers
- 8.9/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Top alternatives
Most weighed by First Due customers
More in ERP Software and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use First Due
Do you use First Due at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 19 customers of First Due have already contributed
Takes a few minutes. Your identity stays anonymous.