FirstDue
First Due provides cloud-based software for fire and emergency medical services agencies, offering pre-incident planning, records management, scheduling, inspections, and community risk reduction tools to centralize operational data and improve response and compliance. The platform is sold primarily to municipal fire departments and public safety organizations on a subscription basis.
- Industry-Specific ERP
- Field Service Management
- Asset Performance Management
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2016
- Headquarters
- Paramus, United States of America
What 12 Arbolus experts think of FirstDue
Among eleven experts, 91% reported NPS of 7 or above, with a mean NPS of approximately 8.3. Positive renewal intent is reported by all high spenders, and the majority of customers are in the 'MoreThan1Year' implementation stage, indicating high stickiness. Only one detractor (NPS 2) is present. Over 80% of responses reflect strong satisfaction and intent to continue using FirstDue.Overall Customer Sentiment: Positive
Who reviewed FirstDue
- C-Suite 75% (9)
- Director 17% (2)
- Manager 8% (1)
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Sentiment
50 Net Promoter Score, from 12 scored reviews- Promoters 7
- Passives 4
- Detractors 1
Cumulative NPS by month
-1 over 3 months- May 9
- Jul 8
- Aug 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 25 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 75% 4 answers
- 9.3/10 Average score from customers who will renew
- 8/10 Average score from customers not renewing
Top alternatives
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