FIREHOUSE SOFTWARE
FIREHOUSE Software provides records management and operations software for fire and emergency medical services departments, helping agencies manage incident reporting, personnel, training, inspections, assets, and related compliance workflows. Its products are used by public safety organizations to streamline data entry, reporting, and analysis across fire and EMS operations, typically sold via software licenses and subscriptions. The company primarily serves municipal fire departments and emergency response agencies in North America.
- Industry-Specific ERP
- IT Consulting & Implementation
- Revenue
- $15.0M
- Employees
- 80
- Founded
- 1992
- Headquarters
- Charlotte Harbor, United States of America
What 5 Arbolus experts think of FIREHOUSE SOFTWARE
NPS distribution shows scores from 0 to 10 with a median of 5, indicating mixed satisfaction. Renewal intent is split: some users are offboarding or non-renewing, while high spenders are more likely to renew. Stickiness is high among customers onboarded for more than one year but drops off during and after offboarding. Key themes are reliance on legacy processes versus need for modernization, and cost-benefit perceptions varying by role and spend.Overall Customer Sentiment: Neutral
Who reviewed FIREHOUSE SOFTWARE
- C-Suite 75% (4)
- Director 25% (1)
Employer names and spend open once the report publishes.
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Sentiment
-40 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 1
- Detractors 3
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 7/10 Average score from customers who will renew
- 5/10 Average score from customers not renewing
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