WebPT
WebPT is a software company that provides cloud-based electronic medical record (EMR), practice management, and revenue cycle management solutions for outpatient physical therapy, occupational therapy, and speech therapy clinics. Its platform helps rehabilitation practices manage documentation, scheduling, billing, and patient engagement to improve clinical workflows and financial performance. WebPT generates revenue through subscription fees and related services sold to therapy practices and enterprise providers.
- Electronic Health Records
- Revenue Cycle Management
- IT Consulting & Implementation
- Revenue
- $180.0M
- Employees
- 900
- Founded
- 2008
- Headquarters
- Phoenix Lake, United States of America
What 10 Arbolus experts think of WebPT
The NPS distribution across respondents reflects a mean NPS of 8.83, with two perfect 10 scores and one detractor (NPS 6). Renewal intent is positive for two experts, both Influencers, while one User is unsure and another User has recently offboarded. 67% of experts report using the platform for longer than one year, while one is in the offboarding stage. The main themes are sustained usage among large spenders and higher satisfaction among Influencers.Overall Customer Sentiment: Positive
Who reviewed WebPT
- C-Suite 50% (5)
- Director 20% (2)
- Manager 30% (3)
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 3
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Jul 9
- Sep 10
- Dec 8
- May 9
- Jun 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 100% 3 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 1/10 Average score from customers not renewing
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