Trustly
Trustly is a fintech company that provides account-to-account (A2A) payment solutions that let consumers pay merchants and transfer funds directly from their bank accounts without cards. It serves e-commerce, financial services, gaming, travel, and digital marketplaces by offering payment initiation, payouts, and related data services. Trustly generates revenue through transaction fees and value-added services charged to merchants and payment partners.
- Payment Processing
- Payment Orchestration & Acceptance
- Revenue
- $220.0M
- Employees
- 750
- Founded
- 2008
- Headquarters
- Stockholm, Sweden
What 12 Arbolus experts think of Trustly
NPS distribution shows 33% Promoters (NPS 9-10), 56% Passives (NPS 7-8), and 11% Detractors (NPS ≤6). Renewal intent is positive for the majority—67% signal likely renewal, though 22% express uncertainty and 11% plan to leave. Most customers are mature, in the platform over 1 year (78%). Key quantitative themes include high satisfaction among long-term users, but visible uncertainty in mid-level decision-makers.Overall Customer Sentiment: Positive
Who reviewed Trustly
- C-Suite 80% (10)
- Director 10% (1)
- Manager 10% (1)
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Sentiment
0 Net Promoter Score, from 12 scored reviews- Promoters 3
- Passives 6
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 8
- Jun 8
- Jul 8
- Aug 7
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 25% 4 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 5.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Trustly customers
More in Data & Analytics and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Trustly
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