TSYS
TSYS, a Global Payments company, provides payment processing, merchant acquiring, and related technology services to financial institutions, businesses, and government entities worldwide, enabling credit, debit, prepaid, and commercial card transactions. It generates revenue primarily through transaction processing fees, merchant services, and value-added payment solutions delivered via its issuing, acquiring, and prepaid platforms.
- Payment Processing
- Revenue
- $4.5B
- Employees
- 13,000
- Founded
- 1983
- Headquarters
- Columbus, United States of America
What 19 Arbolus experts think of TSYS
NPS scores range from 3 to 10, with a majority clustered around 7-10 and several scores of 8 and 10 from both Users and Influencers. Renewal intent is positive among most high spenders and experts with mature implementations, although a small number express no or unsure renewal intent. Stickiness is high, with 70% of experts indicating more than 1 year of implementation. The prevailing theme is strong adoption and a positive perception of TSYS across major financial institutions.Overall Customer Sentiment: Positive
Who reviewed TSYS
- C-Suite 63% (12)
- Director 26% (5)
- Manager 11% (2)
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Sentiment
5 Net Promoter Score, from 19 scored reviews- Promoters 5
- Passives 10
- Detractors 4
Cumulative NPS by month
+2 over 6 months- Mar 6
- Apr 8
- May 8
- Jun 7
- Jul 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 8 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 44% 9 answers
- 67% 3 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 5.8/10 Average score from customers not renewing
Top alternatives
Most weighed by TSYS customers
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