Arbolus Intelligence

UnitedHealth Group

unitedhealthgroup.com · Minnetonka Mills, United States of America

UnitedHealth Group is a diversified health care company that operates health insurance plans and health services businesses, primarily in the United States but also internationally. Through its UnitedHealthcare segment it provides medical, dental, vision, Medicare, Medicaid, and employer-sponsored health coverage, while its Optum segment delivers pharmacy benefit management, health care delivery, data analytics, and related services to payers, providers, employers, and governments. The company generates revenue mainly from insurance premiums, service fees, and health care-related product sales.

Listed in
Revenue
$372.0B
Employees
440,000
Founded
1977
Headquarters
Minnetonka Mills, United States of America

What 14 Arbolus experts think of UnitedHealth Group

NPS scores are polarized, with half of responses at 9-10 (high promoters), a cluster at 3-5 (detractors), and some mid-tier (6-8). Despite significant spend, multiple high NPS respondents indicate non-renewal intent, highlighting a disconnect. Most respondents are in advanced implementation stages, indicating stickiness, but offboarding and pilot responses also appear. Qualitative feedback underscores high value in scalability, but cost, integration challenges, and unimproved analytics drive dissatisfaction and switching risk.Overall Customer Sentiment: Neutral

Who reviewed UnitedHealth Group

Total customers 14 11 current · 3 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 79% (11)
  • Director 7% (1)
  • Manager 14% (2)
Operations Leader Director NPS 4 Submitted May 2026
Operations Manager Manager NPS 10 Not renewing Submitted Sep 2026
Product Leader C-Suite NPS 10 Will renew Submitted Jun 2026

Employer names and spend open in the full report, along with the other 11 customers.

Everything 14 customers told us about UnitedHealth Group.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

-14 Net Promoter Score, from 14 scored reviews
  • Promoters 4
  • Passives 4
  • Detractors 6

Cumulative NPS by month

+1 over 5 months
  • May 6
  • Jun 7
  • Jul 6
  • Aug 6
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median -14 across 1 companies.

Praised

  • Personalized Learning Pathways
  • Actionable Analytics
  • Enhanced System Integration
  • Consistent Content Quality and Reporting

Criticised

  • Lack of Advanced Analytics
  • AI and Personalization Gaps
  • High Cost and Complexity
  • Governance and Compliance Needs

What customers say

Consistent Content Quality and Reporting
“The biggest advantages are scalability, consistency, content quality, reporting capabilities, and supporting various learner populations.”
Centralized Workforce Development
“The tool enables us to provide standardized learning, support workforce development, track learner progress, and offer consistent educational resources organization-wide.”
Scalability Across Large Organizations
“I value that the platform provides a strong enterprise learning environment supporting a large and diverse workforce, with standardized learning and visibility into employee progress.”

Renewal intent

Plan to renew 25%
  • Will renew 1
  • Undecided 0
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • Manager 0% 1 answer
  • 10/10 Average score from customers who will renew
  • 7/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 14 + 0

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