Vertex
Vertex is a tax technology company that provides software and services for automating indirect tax processes such as sales, use, value-added, and payroll tax for enterprises and mid-market businesses. Its cloud and on-premise solutions integrate with ERP, e-commerce, and billing systems to calculate tax, manage compliance, and support reporting across multiple jurisdictions. The company generates revenue through software licenses and subscriptions, implementation services, and ongoing support and consulting.
- Tax Automation
- Accounting & Bookkeeping Software
- Enterprise ERP
- Revenue
- $600.0M
- Employees
- 1,500
- Founded
- 1978
- Headquarters
- King of Prussia, United States of America
What 54 Arbolus experts think of Vertex
NPS scores skew high, with 35% of experts rating Vertex a 9 or 10, and a median NPS of 8. 70% express a strong intent to renew, especially among high-spend enterprise customers. Stickiness is high post-implementation, with many customers reporting over a year of active use and seeing measurable value in automation and coverage. Common positive feedback highlights global compliance, automation, and ERP integration; negatives include cost, complexity of setup, and ongoing maintenance requirements. Overall Customer Sentiment: Positive
Who reviewed Vertex
- C-Suite 68% (37)
- Director 21% (11)
- Manager 11% (6)
Employer names and spend open in the full report, along with the other 51 customers.
Everything 54 customers told us about Vertex.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
9 Net Promoter Score, from 54 scored reviews- Promoters 17
- Passives 25
- Detractors 12
Cumulative NPS by month
-1 over 6 months- Mar 9
- Apr 8
- May 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 28 across 4 companies.
Praised
- Comprehensive Global Coverage
- Seamless ERP Integration
- Automation Reduces Manual Work
- Fraud Protection Enhancement
Criticised
- Global Coverage Gap
- Better Integration from Competitors
- Support and Commercial Terms
- Maintenance and Configuration Burden
What customers say
Renewal intent
Plan to renew 51%Plan to renew, by seniority
- 50% 22 answers
- 56% 9 answers
- 50% 4 answers
- 8.6/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Vertex customers
Report
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