Virtu Financial
Virtu Financial is a global electronic trading firm that provides market making, execution services, and trading technology to institutional investors, brokers, and other financial market participants. It generates revenue through bid-ask spreads, commissions, and technology-enabled execution and analytics services across equities, fixed income, FX, and other asset classes. The company also offers workflow, analytics, and liquidity solutions to help clients improve trading performance and reduce transaction costs.
- Revenue
- $2.0B
- Employees
- 1,000
- Founded
- 2008
- Headquarters
- New York City, United States of America
What 9 Arbolus experts think of Virtu Financial
NPS scores are dispersed, with Promoters (9) and Passives (6, 7) as well as a detractor (3). Notably, high spenders with long-term usage also report good NPS, yet their renewal intent is low. Stickiness shows a spread between less than 1 year and more than 1 year stages, with few expressing strong renewal conviction. Themes suggest moderate satisfaction but highlight potential churn risk with top-tier clients.Overall Customer Sentiment: Neutral
Who reviewed Virtu Financial
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
Employer names and spend open once the report publishes.
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 3 months- Dec 6
- Aug 7
- Oct 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 12 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 6/10 Average score from customers who will renew
- 8/10 Average score from customers not renewing
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