VFX Financial PLC (VFX)
VFX Financial PLC is a UK-based foreign exchange and payments provider offering currency exchange, international payments, and risk management services to corporate, institutional, and private clients. The company generates revenue through FX spreads, transaction fees, and related treasury and payment services delivered via its online platform and dealing desk.
- Cross-Border Payments & FX
- Payment Orchestration & Acceptance
- Revenue
- $15.0M
- Employees
- 80
- Founded
- 2001
- Headquarters
- Londonderry County Borough, United Kingdom
What 13 Arbolus experts think of VFX Financial PLC (VFX)
NPS scores are highly positive among established, high-spend customers (NPS 9–10 from 7 out of 12). Three responses show lower NPS (3, 5, 6) linked to pilot or early-stage users. Renewal intent is strongly positive in high spenders, with moderate uncertainty in lower spend and pilot stages. The majority of customers are in long-term (more than 1 year) implementation, indicating strong stickiness. The key sentiment theme is confidence in stability and reliability among core finance users.Overall Customer Sentiment: Positive
Who reviewed VFX Financial PLC (VFX)
- C-Suite 83% (11)
- Director 8% (1)
- Manager 8% (1)
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Sentiment
38 Net Promoter Score, from 13 scored reviews- Promoters 8
- Passives 2
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Mar 9
- Apr 8
- May 8
- Jun 8
- Aug 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 38 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 60% 5 answers
- 0% 1 answer
- 100% 1 answer
- 100% 1 answer
- 9.2/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Top alternatives
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