Thomson Reuters
Thomson Reuters is a global provider of information, software, and analytics for legal, tax and accounting, risk, and media professionals, delivering subscription-based data platforms, research tools, and workflow software. It serves law firms, corporations, governments, and financial institutions with products that integrate content, technology, and services into professional workflows. The company generates revenue primarily through recurring software and data subscriptions, information services, and related professional services.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Accounting & Bookkeeping Software
- Revenue
- $6.5B
- Employees
- 26,000
- Founded
- 2008
- Headquarters
- New York City, United States of America
What 70 Arbolus experts think of Thomson Reuters
NPS scores skew high, with ~30% reporting 9–10, 50% 7–8, and a smaller minority below 7. Renewal intent is high among heavy users and core enterprise buyers but more uncertain among entities with smaller budgets or lighter compliance needs. Most respondents are in full deployment or expansion stages, with stickiness directly tied to workflow integration and data reliability. Key themes include strong content trust, platform reliability, good support for regulated industries, but also price increases, legacy UI, and demand for better integrations. Overall Customer Sentiment: Positive
Who reviewed Thomson Reuters
- C-Suite 64% (45)
- Director 30% (21)
- Manager 6% (4)
Employer names and spend open in the full report, along with the other 67 customers.
Everything 70 customers told us about Thomson Reuters.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 70 scored reviews- Promoters 26
- Passives 36
- Detractors 8
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 25 across 7 companies.
Praised
- Deeper Workflow Automation
- Product Growth with Business Expansion
- Potential for Advanced AI Integration
- Comprehensive Legal & Business Research
Criticised
- AI and Next-Generation Alternatives
- Pricing Sensitivity and Switching Consideration
- Potential Churn Due to Expensive New Products
- Premium Pricing and Cost Increases
What customers say
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 58% 36 answers
- 65% 17 answers
- 100% 4 answers
- 8.5/10 Average score from customers who will renew
- 7.1/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Thomson Reuters customers
Report
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use Thomson Reuters
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