VERITEXT
Veritext is a provider of deposition and litigation support services, offering court reporting, legal videography, remote proceedings, and related transcription and document management solutions to law firms, corporations, and government agencies. The company operates a network of offices and remote platforms across North America and generates revenue through service fees for scheduled proceedings and ancillary litigation support services.
- Revenue
- $550.0M
- Employees
- 3,500
- Founded
- 1997
- Headquarters
- Livingston, United States of America
What 18 Arbolus experts think of VERITEXT
NPS distribution shows a wide range: 35% NPS 9-10, 47% NPS 7-8, 12% NPS 6-7, and 6% NPS 4. Renewal intent is strong among high spenders but uncertain in the majority. Most implementations are at the MoreThan1Year stage, indicating long-term adoption. Key themes include higher satisfaction and renewal among the largest accounts, while smaller and mid-sized clients show mixed sentiment driven by cost and value considerations.Overall Customer Sentiment: Positive
Who reviewed VERITEXT
- C-Suite 78% (14)
- Director 6% (1)
- Manager 17% (3)
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Sentiment
16 Net Promoter Score, from 18 scored reviews- Promoters 5
- Passives 11
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Dec 8
- Jan 7
- Feb 8
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 25% 12 answers
- 100% 1 answer
- 0% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
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