Wood, Smith, Henning & Berman LLP
Wood, Smith, Henning & Berman LLP (WSHB) is a national law firm that provides litigation and trial defense services across areas such as construction, professional liability, insurance coverage, employment, and complex commercial disputes. The firm serves insurers, corporations, professionals, and public entities, generating revenue through hourly and alternative-fee legal services. WSHB operates offices across the United States with a focus on high-volume, complex defense work for mid-market and large enterprise clients.
- Revenue
- $250.0M
- Employees
- 900
- Founded
- 1997
- Headquarters
- Los Angeles, United States of America
What 5 Arbolus experts think of Wood, Smith, Henning & Berman LLP
NPS scores are consistently in the 7-8 range across all respondents, indicating moderate to strong satisfaction. Renewal intent varies: one Influencer intends to renew, another is unsure, while Users did not specify renewal intent. Most customers have reached or exceeded the one-year implementation stage, with only one in the pilot and one in offboarding. Quantitative patterns suggest NPS is stable, and implementation longevity signals product stickiness for most accounts.Overall Customer Sentiment: Positive
Who reviewed Wood, Smith, Henning & Berman LLP
- C-Suite 100% (5)
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 0
- Passives 5
- Detractors 0
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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