vLex
vLex is a legal research platform that aggregates case law, legislation, regulations, and secondary sources from multiple jurisdictions into a single searchable database for law firms, in‑house legal teams, courts, and academic institutions. It provides AI‑assisted search, analytics, and workflow tools to help legal professionals find, analyze, and cite relevant authorities more efficiently. The company generates revenue through subscriptions and enterprise licenses to its cloud-based research and knowledge services.
- Knowledge Management & Collaboration
- Document Management & E-signature
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 1998
- Headquarters
- New York City, United States of America
What 7 Arbolus experts think of vLex
NPS scores are skewed positive, with two scores of 9 and one of 8, indicating most experts would recommend vLex, especially for time savings and efficiency. However, there are moderate (NPS 6, 7) and one marginal score (NPS 5), typically explained by concerns over accuracy and the need for verification. Renewal intent shows the highest spenders (>$100K) have a strong intent to renew, while those less certain about renewal cite gaps in workflow customisation. Stickiness is evidenced by most implementations spanning over a year. Experts praise time savings and usability but highlight the importance of improved accuracy and deeper integrations.Overall Customer Sentiment: Positive
Who reviewed vLex
- C-Suite 50% (4)
- Manager 50% (4)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about vLex.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 2
- Detractors 3
Cumulative NPS by month
+0 over 4 months- Jan 7
- Jun 6
- Aug 7
- Sep 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 2 across 2 companies.
Praised
- Significant Time Savings
- Improved Workflow Efficiency
- Easy to Work With
- AI-driven Feature Expansion
Criticised
- Stronger AI Solutions from Competitors
- Price Sensitivity and Cost Increases
- Risk of Reduced Reliability or Support
- Reliability and Support Risks
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
Top alternatives
Most weighed by vLex customers
Report
More in Data & Analytics and Workplace & Productivity
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