Wolters Kluwer
Wolters Kluwer (kluweriplaw.com) provides specialized intellectual property law information and research tools, offering databases, publications, and workflow solutions for legal professionals, law firms, and corporate IP departments. The platform monetizes through subscriptions and licensing to its digital research content and related services.
- Knowledge Management & Collaboration
- Revenue
- $5.6B
- Employees
- 21,000
- Founded
- 1836
- Headquarters
- Alphen aan den Rijn, Netherlands
What 65 Arbolus experts think of Wolters Kluwer
NPS scores are mostly in the high range, with 8 over 9, several 7–8, and scattered low outliers. Renewal intent leans positive, particularly among large, long-term customers; a minority express uncertainty or negative intent, often linked to perceived lack of innovation or TCO issues. Stickiness is high, with the majority of customers implemented for more than a year and only a small fraction in off-boarding. Expert feedback highlights functionality, compliance, and trust as positives, with price sensitivity and platform enhancements cited as areas for improvement.Overall Customer Sentiment: Positive
Who reviewed Wolters Kluwer
- C-Suite 74% (48)
- Director 17% (11)
- Manager 9% (6)
Employer names and spend open in the full report, along with the other 62 customers.
Everything 65 customers told us about Wolters Kluwer.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
4 Net Promoter Score, from 65 scored reviews- Promoters 13
- Passives 42
- Detractors 10
Cumulative NPS by month
-1 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 7
- Sep 7
Net Promoter Score across 13 reviews, accumulated up to each month. Category median 26 across 13 companies.
Praised
- Modernize and Innovate
- Optimize Licensing and TCO
- Expand AI-Driven Capabilities
- Industry Standard Foundation
Criticised
- Competitive Solutions for Modern Needs
- Switching Due to Price or Modern Competitors
- Innovation-Gap Risk
- Clunky User Interface and Data Issues
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 65% 37 answers
- 75% 8 answers
- 75% 4 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
Top alternatives
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