WebTMS
WebTMS provides trademark management software that helps corporations, law firms, and IP professionals manage global trademark portfolios, including filings, renewals, deadlines, and related IP data. The platform centralizes trademark records, automates docketing and alerts, and supports reporting and collaboration across teams. WebTMS generates revenue through subscriptions and licensing of its SaaS and on-premise solutions, along with related support and services.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Revenue
- $7.0M
- Employees
- 45
- Founded
- 1997
- Headquarters
- Londonderry County Borough, United Kingdom
What 11 Arbolus experts think of WebTMS
NPS distribution spans a low of 4 to a high of 10, with the majority of responses in the 7-10 range, signaling moderate to strong satisfaction. 60% report positive renewal intent, while several high and mid-spend clients remain unsure or not planning to renew, indicating mixed sentiment in those brackets. Implementation stages include pilot, less than 1 year, and more than 1 year, with greater stickiness observed among established users. Key themes are high satisfaction among low and mid-level spenders, with uncertainty at the high end likely driven by cost and long-term fit.Overall Customer Sentiment: Neutral
Who reviewed WebTMS
- C-Suite 55% (6)
- Director 27% (3)
- Manager 18% (2)
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Sentiment
-10 Net Promoter Score, from 10 scored reviews- Promoters 2
- Passives 5
- Detractors 3
Cumulative NPS by month
-1 over 5 months- Oct 8
- Feb 8
- Mar 7
- Oct 7
- May 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -10 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 67% 6 answers
- 33% 3 answers
- 50% 2 answers
- 8.3/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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